Comments on Our Products

"I am an avid watch purchaser and own watches that cost from $150 retail to $4000 plus. After purchasing my Reactor Photon, I can tell you that I will be purchasing more of the Reactor watches. My father has been in the jewelry and watch business for over 27 years and was shocked at the cost to quality of the watch. My father states, "this watch should cost at least twice as much" as what I paid. Trey, thank you for your service and I will be back to purchase more."

Eddie H.

"When I purchased the Reactor Neutron watch, I was looking for the strongest, toughest (yet attractive) watch available. As a personal trainer and owner of a fitness center, I subject my timepiece to a very physical environment everyday. A jeweler told me about your company and assured me that this was the perfect watch for my lifestyle. He explained the mechanics and strong integrity of your products. Skeptically, I decided to give it a shot. I have truly tested strength and durability of this watch daily for over one and a half years, and it still looks like it is brand new. I am impressed. It is as strong and bold as it appears. I have referred several of my clients to your company, and am proud to wear and represent your fine product. "

D.J. F.

"Good morning. I am inquiring about a replacement glass face for my Reactor MC2. It was scratched during a armed conflict in Iraq. All hell broke lose and my watch got scratched. I was more pissed about that then getting shot at. These watches are seriously durable and mine is living proof. It survived Warfare. Please respond at your convenience. Thanks."

Frank S.

"I bought the photon reactor a almost two years ago, and it is the best watch I have ever owned. I have accidentally dropped it, banged it on walls, and it still looks at good as new. This is the best watch I have ever owned, and would recommend it to anyone looking for a superior quality watch."

Rick H.

"I have 18 different reactor watches and love every single one of them, I am a fire fighter and in the US Military and recommend your watches to everyone. I always get my friends reactors when I can afford them. They are a great watch with many different styles and features for everyone’s taste. I have used and abused my reactors and they have held up very well against a lot of the things I have slammed them on and into. Thank you for making a excellent watch, I also recommend Ewatches.com in Utah they are awesome with great customer service and carry a wide selection of reactor."

Casey H.

"I was just in Maui on a family vacation, and was in one of the local dive shops (Maui Dive Shop) and was instantly drawn to the watch section. I have a small problem with buying watches (according to my lovely wife) and could not resist buying the Reactor Critical Mass model upon trying it on. In fact, most of the Reactor watches were so impressive, it was tough to buy just one. The major sales feature for me was the dude at the counter whose response to this question was one of a kind. Q: "Is this watch bombproof?" A: "one of our divemasters was out on a trip, and got his watch strap caught in the railing of the steps while trying to reboard the boat in some really rough water. The watch held him up and he was able to climb aboard. He claims to this day that this watch saved his life." Sold. The rest of our trip was phenomenal, and the watch I wear now is a great reminder! Thanks for your attention to detail, it is truly a treat to wear."

Scott H.

"I got married on Friday, February 13 in Canada, and my wife and I flew down to Las Vegas the next day for our honeymoon. While there I discovered the Nucleus (White Chocolate). Since we have been home, I literally cannot go anywhere without being stopped and asked about this incredible timepiece. Well done on creating this dazzling and functional work of art.

Jeff T.

"I just wanted to let you and everyone know what an awesome product you have! I work for one of your retailers and was able to participate in a reactor watch seminar. After hearing about the watch, I asked the Vendor if he thought it would hold up to my boyfriend, who has destroyed every watch I have ever gotten him within 6 months. He told me that if my boyfriend could destroy the watch, then Mr. Olmes would want to meet him personally. So I got my boyfriend the Neutron, and I have to say wow. Not only does he absolutly LOVE this watch and brags about it to all of his friends, but he has been incapable of causing damage to it. I was so impressed that the next week I got myself one of the mid sized critical mass. And I love mine too! Thank you so much for making a product and taking the time to make it well. I tell everyone I know about your product, and have convinced several others that this is the best watch ever made!"

Carley

"I recently purchased one of your "Gamma" models. I have several watches, Seiko "Monsters" "Land Monsters" and so on. I have Invicta Automatics, and Tough Solar Casio G-Shocks. I also have a TAG Heuer Chrono divers watch. One thing I swore off was Quartz watches unless they were solar or kinetic. I would never consider buying a straight quartz. I was browsing watches the other day and came across "Reactor" at Dillards. They sure looked nice, but they were quartz. I looked at the Gamma anyway. WOW, what incredible work, solid feeling and really inspires confidence that it is a pure quality watch. Needless to say, I now have a Red-Faced, rubber-strapped, non-solar quartz watch and I am 100% pleased with buying it. It has already gotten comments from strangers such as "what kind of watch is that?" and "thats a pretty watch!" Great works and I am so glad I discovered your brand of watch. Looks like I will be adding quartz to my collection now!!!"

Richard T.

"I have had a critical mass (blue face) for 17 months and it looks virtually brank new! This is a miracle or a testimony to the quality of your watch as I typically replace my watch once a year due to the abuse etc. that I tend to meet out. I am a divemaster and use my watch as a divewatch as well as my everday watch. The crystal, bezel, and body have resisted every scratch! Job well done!"

Robb H.

"I am so impressed with the information I gathered on your watches that I am putting my much anticipated (my clients check out every watch I wear) purchase of the Breitling Super Ocean Heritage off to purchase one of yours! I am in search of a retailer. Great job! Kudos to your team."

Chris M.

"I usually don't write letters of this kind, but the way you and your company handled the situation was very rare. I have never had a personal response from any company about a product I purchased. The design and look of the watch is what sold me, but the look and feel was hard to pass up. I have never paid more than $100 on a watch, and I will definitely recommend REACTOR watches to my friends and family."

Craig G., Houston, TX

"I bought a Reactor Neutron watch yesterday from Dillard's in Montgomery, Alabama. I'm an Army Officer, and have been looking (questing) for a watch to replace my 10-year-old Tag Heuer for several months. I'm very selective, so the search has been tough. As soon as I walked into the store and saw the Reactor collection, I knew I'd finally found the next brand I would commit to...but the challenge then became deciding on which model because there were so many I loved! Your watches walk the fine line between edgy and practical while clearly built to last ...exactly what I was looking for! I don't normally provide this kind of feedback on purchases, but this watch really struck me. Just thought you'd like to know how well your product is being received."

Del B.

"I received my Fallout for Christmas this year and am now in Iraq. By far
the best watch I have ever owned. The crystal still has no scratches on
it even though I am very active. I've gone through two Fossils in a year
and don't look forward to buying anything else but a Reactor anytime soon..."

SPC Hatfield, Baghdad, Iraq

"I spent the summer in Point Baker, Alaska working at a fishing
camp. My Reactor Watch was never off my arm. Our clients were always asking me when "slack tide" was for the best halibut fishing. My reactor is always right on time with virtually no maintance. I have the rubber wrist band for being in the water all the time, and I love the comfortable feel of it. I am now back in Utah working as a surgeon in my veterinary hospital, and my Reactor is always on my wrist.
THANK YOU FOR A SUPERIOR PRODUCT!!!

Dr. Richard W., Farmington, UT

"I just received my Neutron with the rubber strap. Black Coral dial. This is a magnificent timepiece. I am a collector, and I must tell you, this watch is as fine as any in my collection. Panerai,Tag Heuer, Breitling, Rolex,Omega, etc. None are as fine as this watch. I just want to say, CONGRATULATIONS on your new Neutron watch. TELL THE WORLD ABOUT THIS WATCH!!!

Thank You, David B., York, Pa.

"I have just purchased this watch blind off the internet after reading your very good webpage. The watch arrived in Wales today & the metal case packaging is a work of art without the addition of an amazing watch. It is so heavy but once on your wrist it feels so comfortable & looks so good.

My compliments to your design team for producing a watch then turning it into a functional object & one of great beauty.

I have a Seiko Divers watch which I have had for over 30 years & did very deep dives with it back in the 1960`s. That watch I put my life on & this watch has the same feel about it. Even though I am now not diving I feel I would put my life on it. So again thanks to the team for building quality. I guess this Critical Mass" should see me out & my trusty Seiko can be retired as its getting hard to read through the grazed glass."

Thanks, Glyn J., Wales U.K.

"I purchased a Reactor Fallout watch in Hawaii while on vacation to replace my Navy Seal watch. Have to say your watch is just great and built like a truck. Great price too. Just as a side note, I actually went diving with this watch and it is all you advertise the watch to be. Thanks for a great watch."

John C., Newport, RI

"I have had very expensive watches such as Bucherer, Raymond Weil, Movado, etc. I lost my Bucherer in the Ocean due to a faulty clasp on the band. My Raymond Weil due to snorkeling and it wasn't water resistant to 50M like it said since my watch was only arms length deep in the water. My Movado is a nice watch to look at but cannot wear it for daily use since it's very fragile. I just got my Critical Mass Reactor watch a couple days ago and WOW. It's nice and heavy while being the most comfortable watch band I have had on a watch. Also, the attention to detail such as the reflective portion on the chronograph hands that's cool. I did my research on all watches in the $300-$1000 range for about 3 weeks and the reactor watches had them all beat hands down. I even read the article from the titled 'Breaking Away' which I found on the internet with founder Jimmy Olmes and the quote "We put a very high priority on doing the right thing" was all I needed to read to understand the company's commitment to it's products and customers."

Thanks again, Chuck

"Hey Guys, Just got my Graviton Tide Ana-Dig watch. Unbelievable, 5 day to reach me in Australia, I can't get something that fast in my own country. The customer service is fantastic and the watch does everything you promised. I cannot believe how easy the instructions are to follow, the watch is built like a tank. It appears to be so tough that I won't be needing another watch untill 2015 when the programs are guaranteed to last until. Thanks for everything, especially to Branden for his help and advice. So very happy with everything."

Many thanks. Craig C., Sydney, Australia

"The watch arrived yesterday as you had indicated. I like it very much, it has the weight and ruggedness of my 18k Submariner which I don't wear very often because I don't like to get it scratched up. I'm sure some of my friends will be interested in the REACTOR line. I think you've got a winner!"

William H., Hutchinson Island, FL

"I own many watches, including an Omega Seamaster. My REACTOR clearly outperforms my other watches and has been completely trouble free. As for my Omega, it is now in a bag of smashed bits and twisted pieces of metal and glass."

Brad B, England

"Just got my reactor watch 3 weeks ago. The Ocean Blue Critical Mass is a great watch and I get many positive compliments, especially at the fire house where you really need a tough watch. Nobody ever heard of Reactor watches, so I go through the motions how this watch was almost an Omega Seamaster 007 model, and I walk into a surf shop at the Jersey shore. I see the Reactor watch, check out the web site, go back to surf shop the rest is history. I am not in the practice of e-mails like this, but I am a Reactor fan."

Chris B., Newark, NJ

"I am currently stationed in Italy onboard the USS Emory S. Land. I saw your watches advertised and determined that I just gotta have one. You see, I am a US Navy Nuclear Reactor Operator by trade. I just received my Reactor Critical Mass Watch yesterday and I've got to tell you I love the watch. Looks great, good and heavy. Everything is absolutely perfect."

Terry P., USS Emory Land, Italy

"I am very pleased with the fit and finish of my Fallout and with the excellent customer service I have received. This is coming from a guy who has a Rolex Sub, Universal Geneve and a Patek Phillipe. I wish you guys great success and thanks again for the great service."

Aaron D., Norfolk, VA

"I just received my Beta watch that was purchased from Watch Addiction. All I can say is WOW! I collect watches and I have a lot of watches in the Beta price range. Nothing, and I mean nothing comes close to this watch. Feels good on the wrist and looks darn good too. You have a new best friend. I am speechless. Thanks for making such a good product!"

Claude R., Mt. Morris, PA

Comments on Our Service

"I just wanted to tell you thanks for the great service on my watch. I received it back today and you went way beyond what I could have imagined. The band had come apart on me a couple of times during military training where a link had been removed. I anticipated getting it back with some special tooling on the link or something. Instead, I have a new band that looks like it was manufactured in the exact length and a new battery as well. This is what I call service. I leave for Iraq in 18 days and it's great to know it will go the distance. I have worn my Tag while this was being repaired and I have to say I missed it!

Thanks again for your great service and a great watch. I will recommend you every time I have an opportunity."

Clark W., Layton UT

"Today is Saturday the 31st of October. Four days after I ordered the below rubber strap for my Photon. It was delivered today to my doorstep. I just want to say that the service that I have received from you and your company is beyond anything that I anticipated. I work in the Law Enforcement Special Operations arena and as such, new and improved products are constantly being purchased and tested. That was the main reason that I purchased the Photon. I wanted a dress watch that could deal with rough use. I will insure that all of the operators that I come in daily contact with both in Law Enforcement and in the Military hear about you product and the outstanding service that you provide."

Doug G.

"Thank you for your very rapid response—faster than any I've experienced in years, if ever, from other companies. I've been at the Reactor web site and read other customer comments, and I can only say that I now know they're not exaggerated in the least. As much as quality of a product is preeminent, right beside is customer service...and your company epitomizes both of those ideals. Again, thank you, and I trust you and your family will enjoy the holiday weekend. Best regards."

Morris, Bethesda, MD.

"I am a reactor operator on a nuclear submarine. I thought it would be cool to have a watch named "Reactor". I had a couple of questions so i called the service number. When the nice lady couldn't answer my question I thought she was going to connect me to her manager. Instead I was talking to Jimmy himself. I have never had service like that. It seemed he was as happy to talk to me as i was to him. Well to make a short story long, I purchased the heavy water to use on the boat. By all means, with what i put this watch through on the boat, it should be a pile of smoldering ruin. Today it looks and works as perfect as it did on day one. After that i bought a black "fusion". I have an Omega, Rolex, Hamilton, Bulova and many others. This watch by far is the "show stopper". The only decision I have now is which "Reactor" to buy next. Jimmy, thank you. I will let everyone know that your watches are the best."

Josh K., US Navy

Received the watch back yesterday and all I can say is, WOW. I remember when customer service used to be important to a company, but lately that has been a dying concept. I sent the watch in last week and you had it back to me in 4 days, and I live in Florida!!!! I am not only impressed with the quality of your watches, (I own two), I am blown away with you're customer service, I just cannot get over how fast my issue (minor) was taken care of. Mr Olmes, you are a man of your word, and offer a fantastic product, kudos, your company is a model for others to follow. I will be purchasing additional watches, outstanding customer service!!!

Brian S.

"I can't tell you how impressed I continue to be with your product and service. My MC2 has travelled and surfed with me for 3 years without any issues. Recently a minor repair was necessary and I was charged the minimum service charge and the turnaround was less than a week to the east coast. I only wish more products had this kind of integrity. I doubt I'll ever need a new watch but if I do I guarantee it will be a Reactor."

Scott M., Virginia Beach, VA.

"I was at a charity poker tournament this weekend sponsored by Reactor and Dennis Phillips and I want to tell you that over the last two years it seems like you guys are part of many charitable organizations. To me this is a company I can stand behind as I see you guys care about the customers you serve here in Saint Louis. I am going to buy a Neutron for my husband and one for me (I think pink Mc2). Thanks for the love you have shown our community and for making such a cool product."

Stephanie C.

"Had a minor problem with my Orbit. I sent it last week and got it back already this morning! It was cleaned and looks beautiful. I am amazed at your service. I will never buy a watch from anyone but Reactor ever again!"

Julie C.

"Thank you for your super-fast service. Watches were back to me within three days from when i mailed them, i couldn't believe it! Two needed extra links put in, one the main spring pin that connects watch to band was worn, and all three needed batteries. The repair cost was also (i thought) very cheap. You guys sure take care of your customers. Your watches stand up to more abuse than any watch I've ever worn. I once was jack-hammering with the face of the watch drove right into a concrete wall (i then realized) protecting my wrist from the wall. The face got scratched, but i couldnt believe the watch was fine. That one is my favorite, the Alpha model. Anyway thanks again for the best product for me, and what I do, and a very fine customer-service department."

Trevor K.

"I received my Reactor Orbit MOP watch from my husband for our 16th wedding anniversary. I absolutely fell in love with it. I wore it everyday...until one fateful day I happen to look down at my watch and notice something was not right. I sent it to Reactor right away for repair and to my surprise had it back WITHIN a week. I have never been so happy to see that little box. It looks perfect. I want to thank you so very much for your exceptional customer service and I know that if anything were to ever go wrong again, you are there for your customers. I am in retail and we also pride ourselves in customer service...it's nice to know you all do to and it is not a forgotten practice.

Vicki S.

"Our puppy ate the fastener that holds down the tongue of the band. This was a big deal for husband, who LOVES this watch. The watch was returned to me nicely packaged; sparkly clean; with a gracious note from the service manager. I appreciate all of this. Your watch is the only one that meets my husbands high standard of watches and he beats the hell out of it! I plan on getting his watch serviced directly through you from now on. Many years of success to you."

Kim. G.

"Once again you guys at Reactor have blown me away with your customer service! I sent my watch in to you on Tuesday for repair and received it on Friday and it looks and works perfectly! I wear this watch while surfing, skating, snowboarding and working. I have no doubt that any other watch would have died long ago. This one is 4 years old and going strong. I tell anyone who will listen about this watch and Reactor's customer service."

Bill B., Carlsbad, Ca.

Dear Reactor watch,

My wife went to our mail center yesterday and to my delight my reactor watch that had been damaged was there waiting for me fixed and in perfect working order. You did not charge me and I did not expect to have it fixed for free. Again I say thankyou for your business ethic and kindness to your customers. You treat people in a way that other companies could learn much from. As I have told you before I am a loyal customer and never hesitate to tell others about your compnay when they ask me where I got the neat Reactor watches they see me wear.

To all at Reactor watch I would like to say Merry Christmas and a Happy New Year! I wish you continued success now and in the future. It is my hope that your company continues to grow and prosper as we go into the next year. Oh how I wish other companies would adopt your customer care and kindness. Thanks to Branden and all who take the time to serve and please their customers at Reactor Watch.

Sincerely, Terry F.

You all are amazing! I sent my watch in on Saturday (Photon Copper Gradient) to deal with an errant minute timer and I just found it on my front porch, already fixed. All I can say is "Great watch, even better service!!"

Much thanks to all, Lon B.

"I just wanted to thank you again for the outstanding customer support I recently received from your company. Specifically Mr Branden Olmes. I am currently stationed in Iraq and had a problem with the watchband on my Critical Mass. Within a week I had a new band and was back up and running! I can’t tell you how much I appreciate your prompt and courteous customer service. You just made a life long customer. Also, I get many great compliments on my watch and hope to buy another Reactor style as soon as I’m back in the USA!"

Capt Steven R., USAF Camp Dublin, Iraq

I wanted to contact you and says thanks for your amazing Customer Service. I bought a Melt Down at Sport Chalet in La Canada in December of 2006, put it on and went to the Bahamas in January 2007 and wore it everywhere without a problem. On Thursday, March 27th 2008 I took my 13 year old son, my 30 year old nephew and went to Blackie's in Newport Beach for a Dawn Patrol surf session before school. Later that day I noticed that the crystal was fogged and the frame of the date window had floated up to the 12:00 position. I looked for my receipt without success and went to your website for the return form. I called your office on April 4th and spoke to Michael who said "No worries, just send it in and we will fix it".

No hassles, no unnecessary fees, no runaround just we'll fix it. You have
made me a fan and a client forever, since I have been treated much worse for watches costing 100 times more than what I paid for this one. Keep up the good work and expect a couple more orders from me!

Best regards, Randy B., Newport Beach, CA

"I got a world tide watch as a gift a few years ago. The only issue I had with it was the tides weren't accurate as I lived on the Gulf of Mexico and as such it didn't follow normal tide cycles. I mentioned this over the telephone to Brandon Olmes and he researched it to find out why. As it turns out the research department was already working on the Graviton to solve that problem. As soon as they released the Graviton I got it. I have had it ever since. Between me and a friend of mine we have purchased about 7 or 8 Reactor watches to give as gifts for friends. We are and have always been that impressed with Reactor. I have been impressed with the product and the unbelievable level of support they give their customers. I can not say enough good things about this company. In fact, when I recently called Reactor again I spoke with Brandon Olmes and he actually remembered me from our last conversation about a year ago. There is no company that I have ever dealt with that has a product this good or customer service of this level."

Xian T.

"AMAZING!!!!!!!!!!! Hello, my name is Mike, on Jan. 26 '07 I gave you my home address and on Jan. 30 there were four links for my Photon #79015 in my mail box! I didn't think customer service like this existed anymore. I am extremely pleased with my Reactor watch , and I am blown away by your response to my inquiry about the links. Thank you very much, I will be a repeat customer, and I am telling family, friends, and coworkers about your products and my experience with you."

Thank you again.............Mike F.

"Thanks so much for replacing my watch, this is the best customer service I have ever received! I am the IT Director for an Internet design company, and I speak to customer service departments all day long. It is always such an incredibly painful experience as I try to explain my problem and get them to fix it – it's as if I am pulling teeth. So when I run into an organization that treats its customers like - just that- customers, it is extremely unexpected and pleasant. Thanks again for your quick, professional and totally awesome support of my problem guaranteed I'll buy more watches from you in the future."

Dave G. - Los Angeles, CA

"It is nice to see a business that cares about customer service. I play in a band for a living, and I get tons of people telling me how much they love my watch."

Thanks, Pat M., Bristol, RI

"I am a business owner, and one of the things that sets me apart from my competition is my strong customer service. It is so nice to do business with someone who shares the passion for good customer service."

Beth H., Summit, MS

"Received my watch yesterday. Thanks for the quick shipment. I appreciate your EXCELLENT customer service. I can tell you that I have an expensive watch from Baum-Mercier. The battery doesn't last more than a year, their customer service is terrible and they still haven't offered to fix it at no charge. I'm so happy with my purchase, especially after seeing your guarantee in action. I will recommend you to all my friends."

Matt P., Palm Beach, FL