If you are writing to inquire on the status of a repair, please TRACK your shipment through the carrier you used to ensure it has arrived at Reactor prior to contacting us.
If you are writing to request parts, please include your address and the 5-digit model number of your watch (or attach a photo below).
We are Proud to Offer the Best Customer Service in the Watch Industry
We handle customer service just a little differently than you may be used to. For instance, call us, and a human answers the phone. Email us, and expect a reply by the next morning – although often the same day. Send us a watch to fix, and we’ll repair it and have it back on its way to back to you within 24 hours. Put simply, you are the reason we’re here. We don’t know why more companies don’t do this, and once you experience it, you’ll wonder too.